ZYM Shop Terms and Conditions
Welcome to ZYM Shop!
ZYM Shop is an online retail platform owned and operated by Handphoneshop Pte Ltd. All products available on ZYM Shop are sold directly by us. While authorized third-party partners who purchase products in bulk through us may showcase or promote awareness of their offerings on ZYM Shop, we do not operate as an open third-party marketplace, and external merchants or sellers are strictly not permitted to sell products directly on the platform.
For Products purchased from ZYM Shop, the following Terms & Conditions of Sale for ZYM Shop shall apply.
TERMS & CONDITIONS OF SALE FOR ZYM SHOP
1. Definitions and Interpretation
In these Terms, unless the context requires otherwise:
(a) “HandphoneShop”, “we”, “us” and “our” mean Handphoneshop Pte Ltd (UEN: 200403899K);
(b) “Platform” means the ZYM Shop online retail service, accessible via the ZYM Mobile mobile application;
(c) “you”, “your” or “User” means any person who accesses or uses the Platform, and, where that person acts on behalf of a body corporate, includes that body corporate;
(d) “Content” means all text, graphics, illustrations, page headers, logos, images, data, software and other materials made available on the Platform;
(e) “Product” means any consumer electronic good or related accessory offered for sale on the Platform;
(f) “Order” means a request by you to purchase one or more Products through the Platform;
(g) headings are for ease of reference only and do not affect the interpretation of these Terms; and
(h) references to a statute include that statute as amended, re-enacted or replaced from time to time.
2. Acceptance
By accessing or using any part of the Platform, you agree to comply with and be legally bound by these terms and conditions (“Terms”). If you do not agree to these Terms, please do not access or use the Platform. These Terms apply in addition to any other terms and policies referenced herein (including our Data Protection Policy).
3. Contractual Capacity and Authorisation
You must be at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of Singapore in order to use the Platform or place an Order. If you access or use the Platform, or place an Order, on behalf of a company, limited liability partnership or other legal entity, you represent and warrant that you have the lawful authority to bind that entity, and “you” shall be construed accordingly.
4. User Account
Registration on the Platform is free of charge. Your user account is personal to you and may not be transferred to any other person. You are responsible for: (a) maintaining the confidentiality of your account credentials; (b) ensuring that your account information is accurate, current and complete; and (c) all activities carried out through or under your account. You must notify us immediately of any unauthorised use of your account. We reserve the right to suspend or terminate any account involved in suspected fraud, abuse or unauthorised activity.
5. Proprietary Rights and Use of Contents
All Contents on the Platform is owned by or is the licensed property of HandphoneShop and/or its affiliates and is protected by copyright, trademark, service mark, trade dress, patent, or other proprietary rights, as may be applicable. You may access and view the Platform and save or print a copy of the Contents, solely for your own personal and non-commercial use. If you make a copy of the Contents, you must ensure that such copy remains in the form as on the Platform along with the applicable copyright and other notices. Save for the foregoing rights expressly granted herein, no licence or right is granted to you by implication, estoppel or otherwise, and you may not copy, reproduce, publish, upload, post, store, adapt, alter, translate, transmit, disseminate, sell, distribute, hyperlink, or otherwise transfer any of the Contents of the Platform to any other person (whether for commercial purpose or monetary gain or otherwise) in any way, or otherwise use the Contents in whole or in part in any manner.
6. Acceptable Use
As a condition of your access to and use of the Platform, you agree that you will not:
(a) use the Platform for any purpose that is unlawful, fraudulent, obscene, threatening, harassing, defamatory or otherwise prohibited by these Terms or by law;
(b) engage in any conduct that damages, disables, overburdens or impairs the Platform, or introduce any virus, spyware, trojan horse, worm, keystroke logger, root kit or other malicious code;
(c) harvest or otherwise collect information through any systematic or automated means (including scraping, data mining or data extraction) on or in relation to the Platform; or
(d) obtain or attempt to obtain any Content or other information through any means not intentionally made available on or through the Platform.
7. Product Listings and Availability
Products displayed on the Platform are subject to availability. Images of Products are for illustration purposes only, and actual colour or packaging may differ.
8. Price and Payment Terms
All prices displayed on the Platform are quoted in Singapore Dollars and are valid and effective only in Singapore. Any applicable taxes or duties that we may be required to pay or collect in connection with the sale of Products through the Platform will be charged to you in accordance with the applicable law.
9. Promotional Codes
We may, from time to time, issue promotional or discount codes for use on the Platform, subject to any additional terms specified at the time of issue (including validity period, minimum spend, and whether the code may be combined with other offers). Promotional codes: (a) are not redeemable for cash or any other consideration; (b) may be limited in quantity and may expire or be withdrawn at any time, with or without notice; and (c) may be cancelled or refused by us at any time, including in cases of suspected unauthorised sale, transfer or use, or breach of the applicable promotion’s terms.
10. Order Acceptance and Billing
An order confirmation email does not constitute acceptance of your order. Your order is accepted only after it has been processed and confirmed by ZYM Shop.
We make reasonable efforts to ensure that Product descriptions, images, specifications, availability, and prices are accurate. However, errors may occasionally occur. We reserve the right to: (a) correct any errors or inaccuracies; (b) update prices or Product information without prior notice; (c) limit purchase quantities; (d) reject or cancel any order due to pricing errors, stock unavailability, suspected fraudulent activity, or other operational reasons.
We accept the payment methods indicated on the Platform at the time of your Order (which may include credit or debit card and other e-payment methods). You must provide true and accurate billing information. You represent and warrant that any payment method you use is your own, or that you are lawfully authorised to use it, and that sufficient funds or credit are available to cover the cost of your Order. We reserve the right to verify your payment before dispatching your Order, and to withhold delivery until cleared funds have been received in full. You are responsible for any charges levied by your bank, financial institution or payment intermediary in connection with a failed or declined transaction.
Resale of Products to dealers or resellers, and export of Products outside Singapore, is prohibited. Without prejudice to our other rights, we may cancel an Order and suspend delivery where we have reasonable grounds to believe this restriction may not be complied with.
11. Shipping and Delivery
We currently only sell to and ship to Singapore based customers. Delivery time will depend on the destination and mode of shipping method chosen by you. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of any delay in delivery. Due to restrictions and limitations imposed by certain institutions and organisations, we are unable to make deliveries to certain areas, for example, Jurong Island, Tuas Link, Changi Cargo Complex, Country Clubs, Army Camps, Seletar Aerospace, Off-shore Islands such as Pulau Ubin, Sister Islands, St. John’s Islands, Shipyards, Powergrid and any other protected area or place under the Protected Areas and Protected Places Act (Cap. 256, Singapore statutes). In the event that you are based at any of the aforesaid locations, we strongly encourage you to specify your delivery address to a location where our delivery staff or courier can successfully deliver to. If the first delivery attempt is unsuccessful, an additional re-delivery charge may apply.
12. Refunds and Returns
If you are not reasonably satisfied with your purchase, you may return the Product to us within seven (7) calendar days from the date of delivery, subject to the following terms and conditions:
(a) Change of Mind During Delivery: If you change your mind while your order is in transit, please contact ZYM Customer Service as soon as possible to request a return or cancellation.
(b) Change of Mind After Receiving the Product: If you wish to return the Product after receiving it, you must contact ZYM Customer Service to initiate a return request. Once your return request has been approved, our third-party logistics partner, Ninja Van, will send you a notification with the return parcel collection details and instructions.
(c) Return Conditions: The return option is applicable only to Products that do not fall under the list of non-refundable brands/items stated on the Platform.
The Product must: Be unused and in its original condition; Have all original tags intact and untampered with; Be returned together with the original brand packaging; and Be properly packaged to prevent damage during return.
We reserve the right to reject a return if the Product is returned in an unsuitable condition. In such cases, the Product may be sent back to you.
(d) Refund: Once the returned Product has been received and the return has been approved, the refund process may take up to fourteen (14) business days.
13. Warranty
Products sold by ZYM Shop may be covered by the applicable manufacturer’s or distributor’s warranty, where provided. The warranty does not cover, (a) normal wear and tear; (b) accidental or liquid damage; (c) unauthorised repairs or modifications; (d) improper installation or misuse; (e) damage caused by external factors beyond normal use.
14. Suspension and Termination
We may temporarily suspend the availability of the Platform for repair, maintenance, upgrade, modification, replacement or improvement works. We will not be responsible for any resulting loss or damage suffered as a result of such suspension. Further, we reserve all rights to block or deny access to the Platform to any person or entity in our sole discretion. We may terminate the maintenance of the Platform at any time without notice to you.
15. Limitations and Exclusions of liability
To the extent permitted by law, we shall not, under any circumstances, be liable for any indirect, incidental, contingent, special or consequential damages (including loss of anticipated profits or benefits) whether in contract, tort or otherwise, arising out of or in connection with your access or use of the Platform, including without limitation, because of any errors, delays, omissions, interruption, breach of security, corruption, computer virus, spyware, Trojan horse, computer worm, keystroke logger, root kit or other malicious computer software, unavailability of access, or inaccuracies in the Contents of the Platform. Our total aggregate liability to you arising out of or in connection with an Order shall not exceed the total amount paid by you for the Product giving rise to the relevant claim.
16. Indemnity
You agree to indemnify, defend, and hold harmless HandphoneShop, its officers, employees, and affiliates from and against any and all claims, losses, damages, liabilities, and expenses (including reasonable legal costs) arising out of or in connection with your breach of these Terms.
17. Personal Data
We collect, use and disclose your personal data in accordance with the Personal Data Protection Act 2012 and our Data Protection Policy, available at https://zym.sg/data-protection-notice. By using the Platform, you acknowledge that you have read and understood our Data Protection Policy.
18. Amendments
We may amend these Terms from time to time. Your continued use of the Platform after we post the amendments shall be deemed as your acceptance of the amended Terms. We encourage you to check the amended Terms posted on the Platform prior to your use of the Platform.
19. Assignment
We may transfer, sub-contract or otherwise assign any rights and/or obligations under these Terms without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms without our prior written consent.
20. Relationship of Parties
These Terms shall not constitute or imply any partnership, joint venture, agency, fiduciary relationship or other relationship between you and HandphoneShop and/or its affiliates.
21. Severance
If any term of these Terms is held by a court of competent jurisdiction to be wholly or partly illegal, invalid or unenforceable, the same shall be deemed to be deleted from these Terms and be of no force and effect, whereas the other surviving terms hereof shall remain in full force and effect.
22. Waiver
No failure or delay by us in exercising any right, power or privilege under these Terms shall impair the same or operate as a waiver of the same nor shall any single or partial exercise of any right, power or privilege preclude any further exercise of the same or the exercise of any other right, power or privilege. Our rights provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.
23. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these Terms, including delivery of any Order, where such delay or failure arises from any cause beyond our reasonable control (“Force Majeure Event“), including without limitation acts of God, fire, flood, explosion, epidemic or pandemic, war, riot, civil commotion, insurrection, sabotage, government-imposed restrictions or measures, strikes, lock-outs, industrial action, or shortages of raw materials, labour, fuel, parts, machinery or power. We may, in our sole discretion, suspend performance, defer the delivery date, or cancel any Order affected by a Force Majeure Event, without any liability to you. Where an Order is cancelled under this clause, our sole obligation shall be to refund any amount already paid for that Order.
24. Rights of Third Parties
A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce any provision of these Terms.
25. Notice
You must send all notices to us at 53 Ubi Crescent, Singapore 408594. All notices you send to us which are: (i.) sent by prepaid registered post will be deemed to have been received 10 days after the date of postage; (ii.) delivered by hand during ordinary business hours will be deemed to have been received on the date of delivery.
We may send all notices to you by email to the email address you provided to us at the time of registration of your user account.
26. Governing Law and Jurisdiction
These Terms shall be governed by, and construed in all respects in accordance with the laws of Singapore. Any dispute arising from out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
Last updated: 17 August 2026
