Service Agreement

Customer Acknowledgement & Agreement

I agree to pay for the applicable cancellation charges if I cancel my approved application for the Service before receiving ZYM Mobile’s SIM card.

I agree that ZYM Mobile shall be entitled to use or disclose my Personal Data for the purposes as set out in ZYM Mobile’s Data Protection Policy. I understand that I may withdraw such consent based on the procedure as prescribed by ZYM Mobile from time to time.

I confirm that all information given by me in connection with this application is true and correct.

If I am transferring the service from another mobile service provider to ZYM Mobile (“Port-In”), for the purposes of the Port-In, I consent to the release of all relevant information, including my Personal Data, to the relevant service provider(s).
- I acknowledge that I will continue to be responsible for any continuing obligations with my existing mobile service provider until the existing mobile service provider’s agreement is terminated. This includes any issue(s) arising from my request to Port-In, resolving all outstanding charges, and applicable termination fees.
- I agree that my contract for the Service shall be effective from when my temporary SIM card is activated, pending Porting-In into the Service.
- I agree that whilst ZYM Mobile will use its reasonable endeavours, ZYM Mobile shall not be responsible nor liable for any losses or damages I may incur or sustain arising from any delay or failure of my mobile number Port-In.

Terms & Conditions

The terms & conditions herein supplement and shall be read and construed together with all other terms and conditions (including terms and conditions stated in https://zym.sg/specific-terms-and-conditions/ applicable to the Customer’s ZYM Starter 4G/Value 4G/ Max 4G/ Pro 5G/ Ultra 5G/ Combo service plan signed-up.
The minimum subscription period of ZYM Mobile services without a contract is 2 months.

ZYM Starter 4G / Value 4G / Max 4G / Pro 5G / Ultra 5G / Combo (“Promotion”) Terms & Conditions

The terms & conditions herein supplement and shall be read and construed together with all. other terms and conditions applicable to the Customer’s ZYM Starter 4G/ Value 4G/ Max 4G/Pro 5G /Ultra 5G/ Combo, 12-Month service plan signed up under this Promotion.

All applicable terms and conditions of the Customer’s ZYM Starter 4G/ Value 4G/ Max 4G/ Pro 5G /Ultra 5G/ Combo, 12-Month service plan, including without limitation all stated early termination/ downgrade charges and cancellation charges as set out in the Customer’s ZYM Starter 4G/ Value 4G/ Max 4G/ Pro 5G /Ultra 5G/ Combo, 12-Month service plan. Terms and Conditions shall remain unchanged and shall continue to apply in accordance with the terms & conditions therein.

Each Customer who qualifies for the Promotion, Free 6-month, for Combo shall enjoy the service at a promotional monthly subscription rate of $0 per month, starting from Month 7 to Month 12. Customers may not change to another ZYM service plan for a period of 12-month otherwise, it shall be considered as a cancellation fee. Handphoneshop Pte Ltd reserves the right to exercise, remove, and update the promotion at any time without prior notice.

Each Customer who qualifies for the Promotion, $10 Rebate, for ZYM Pro 5G /Ultra 5G, 12-Month servicep plan, shall enjoy the service at a promotional rebate of $10 on 3rd service month. Customers may not change to another ZYM service plan or otherwise, it shall beconsidered as a cancellation fee. Handphoneshop Pte Ltd reserves the right to exercise, remove, and update the promotion at any time without prior notice.

Customer is not allowed to transfer his/her rights and/or obligations hereunder.