How can
we Help you?
About IDD call
To subscribe to a ZYM Mobile add-on
👉 You need an active ZYM mobile plan.
👉 Login to the ZYM Mobile App and navigate to the "Add-on" or "Plan" section to browse and purchase available add-ons.
Here are some popular IDD add-ons
✅ Call Asia v019 30mins for 30 days
✅ Call Popular destination v019 30mins for 30 days
✅ Call Rest of World v019 30mins for 30 days
For the full list of exact list of call destinations, promotion or pricing, simply log in to the app to check it out!
👉 You need an active ZYM mobile plan.
👉 Login to the ZYM Mobile App and navigate to the "Add-on" or "Plan" section to browse and purchase available add-ons.
Here are some popular IDD add-ons
✅ Call Asia v019 30mins for 30 days
✅ Call Popular destination v019 30mins for 30 days
✅ Call Rest of World v019 30mins for 30 days
For the full list of exact list of call destinations, promotion or pricing, simply log in to the app to check it out!
No. You must have an active ZYM mobile plan in order to purchase a IDD plan.
If you are a ZYM subscriber, Log on to ZYM mobile app > Go to Addon Plans to choose an IDD plan.
ZYM IDD plans cover key popular destinations, IDD v019.
30 minutes to Australia (*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.
30 minutes to Brunei, Canada, Hong Kong, New Zealand, Philippines, South Korea, Taiwan, United States of America, Vietnam, Australia*
(*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.
30 minutes to United Kingdom, Austria, Cambodia, Denmark, France, Germany, Greece, Ireland, Israel, Japan, Myanmar, Norway, Netherlands, Pakistan, Saudi Arabia, Spain, Sri Lanka, Sweden, United Arab Emirates, Brunei, Canada, Hong Kong, New Zealand, Philippines, South Korea, Taiwan, United States of America, Vietnam, Australia* (*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.
Log on ZYM mobile app for more info.
30 minutes to Australia (*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.
30 minutes to Brunei, Canada, Hong Kong, New Zealand, Philippines, South Korea, Taiwan, United States of America, Vietnam, Australia*
(*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.
30 minutes to United Kingdom, Austria, Cambodia, Denmark, France, Germany, Greece, Ireland, Israel, Japan, Myanmar, Norway, Netherlands, Pakistan, Saudi Arabia, Spain, Sri Lanka, Sweden, United Arab Emirates, Brunei, Canada, Hong Kong, New Zealand, Philippines, South Korea, Taiwan, United States of America, Vietnam, Australia* (*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.
Log on ZYM mobile app for more info.
Unfortunately no.
An IDD addon plan is required to dial out to other countries from Singapore.
An IDD addon plan is required to dial out to other countries from Singapore.
Before you contact ZYM Customer care, check out the below suggestions.
👉 You MUST have a valid IDD addon plan to dial overseas number from Singapore. To subscribe a plan, go to ZYM Mobile app > Addon plan.
👉 Once you've got a IDD addon plan, simply dial 019 on your mobile phone.
👉 Try to restart your device and try again.
👉 You MUST have a valid IDD addon plan to dial overseas number from Singapore. To subscribe a plan, go to ZYM Mobile app > Addon plan.
👉 Once you've got a IDD addon plan, simply dial 019
👉 Try to restart your device and try again.
We're sorry that this happens to you. This is very unusual.
Please kindly contact ZYM customer care for further assistance.
Need help?
Contact ZYM cuscare here
Please kindly contact ZYM customer care for further assistance.
Need help?
Contact ZYM cuscare here
Before you reach out to ZYM Customer care for assistance, a few basic self-troubleshooting may just do the trick.
👉 Have I tried uninstall and reinstall the latest app version in Appstore / Playstore?
👉 Have I ensure that I've got a valid payment card saved in ZYM mobile app.
👉 Have I tried restarting / rebooting my device?
👉 Am I connected online via data / wifi?
Need help?
Contact ZYM cuscare here
👉 Have I tried uninstall and reinstall the latest app version in Appstore / Playstore?
👉 Have I ensure that I've got a valid payment card saved in ZYM mobile app.
👉 Have I tried restarting / rebooting my device?
👉 Am I connected online via data / wifi?
Need help?
Contact ZYM cuscare here
