How can
we Help you?
ZYM Mobile App
The ZYM Mobile app is simple to use, making it easy to manage the mobile numbers under your account on the go
👉 View to manage your mobile usages
👉 Buy supplementary addon plans (Local, Roaming, IDD)
👉 Pay monthly subscription or 1-time bill with credit / debit card
👉 Get latest updates / promotional deals
We are constantly upgrading our APP to provide more member benefits and DIY features. Stay tune...
👉 View to manage your mobile usages
👉 Buy supplementary addon plans (Local, Roaming, IDD)
👉 Pay monthly subscription or 1-time bill with credit / debit card
👉 Get latest updates / promotional deals
We are constantly upgrading our APP to provide more member benefits and DIY features. Stay tune...
This is as easy as pie! In ZYM Mobile app,
👉 Login with your registered email
👉 Complete with a the 6-digit OTP (Check out spam inbox if necessary)
Bingo! You are in ZYM Mobile App.
👉 Login with your registered email
👉 Complete with a the 6-digit OTP (Check out spam inbox if necessary)
Bingo! You are in ZYM Mobile App.
Ooops... You might have forgotten the email you've registered with us.
Talk to us and we'll help you to reset your login email address.
Need help?
Contact ZYM cuscare here
Talk to us and we'll help you to reset your login email address.
Need help?
Contact ZYM cuscare here
There are few common reasons behind this.
👉 During SIM activation, you've registered with another email address.
👉 During SIM activation, there was a typo in your email address.
👉 Our system takes up to 24hrs to sync your profile after SIM activation.
A friendly reminder
After activating your ZYM SIM card, you may need to wait up to 24 hours before logging in to the ZYM Mobile App. If you're still unable to log in after 24 hours, please contact us for assistance.
Need help?
Contact ZYM cuscare here
👉 During SIM activation, you've registered with another email address.
👉 During SIM activation, there was a typo in your email address.
👉 Our system takes up to 24hrs to sync your profile after SIM activation.
A friendly reminder
After activating your ZYM SIM card, you may need to wait up to 24 hours before logging in to the ZYM Mobile App. If you're still unable to log in after 24 hours, please contact us for assistance.
Need help?
Contact ZYM cuscare here
This is perfectly normal.
If you've just subscribed an account or new mobile subscription with ZYM, our system may up to 24hrs to sync your profile. Please try again 1 day later. If problem persists, reach out to us immediately.
Need help?
Contact ZYM cuscare here
If you've just subscribed an account or new mobile subscription with ZYM, our system may up to 24hrs to sync your profile. Please try again 1 day later. If problem persists, reach out to us immediately.
Need help?
Contact ZYM cuscare here
This is rare, but it happens.
Sometimes, it could be due to high volume of requests that resulted in "traffic jam" in our OTP system. Please do try again in 20mins.
If the problem persists, reach out to us immediately.
Need help?
Contact ZYM cuscare here
Sometimes, it could be due to high volume of requests that resulted in "traffic jam" in our OTP system. Please do try again in 20mins.
If the problem persists, reach out to us immediately.
Need help?
Contact ZYM cuscare here
To ensure the security of your account, updating personal information within the ZYM Mobile app is currently unavailable. However, you can easily update your details by contacting ZYM Customer Care directly. They will be happy to assist you.
PS: Due to security concern, change of personal particulars on behalf is not permitted.
Need help?
Contact ZYM cuscare here
PS: Due to security concern, change of personal particulars on behalf is not permitted.
Need help?
Contact ZYM cuscare here
You may DIY!
To update to a new email address,
✅ Login to ZYM Mobile app > Choose Profile > Update email address
To update to a new email address,
✅ Login to ZYM Mobile app > Choose Profile > Update email address
Don't worry if your device isn't compatible with the App Store or Play Store. Our ZYM customer care team is happy to assist you with manually installing the app via an APK file.
Need help?
Contact ZYM cuscare here
Need help?
Contact ZYM cuscare here
Absolutely! You can easily set up automatic recurring payments in the ZYM mobile app.
👉 Open the app and go to "My Bill."
👉 There, you'll find the option to add or update your credit/debit card information.
We currently support Visa and Mastercard for automatic payments.
Once you've added your card, you'll be able to choose automatic recurring billing as your payment method, and you'll never have to worry about missing a payment again!
👉 Open the app and go to "My Bill."
👉 There, you'll find the option to add or update your credit/debit card information.
We currently support Visa and Mastercard for automatic payments.
Once you've added your card, you'll be able to choose automatic recurring billing as your payment method, and you'll never have to worry about missing a payment again!
You're absolutely right, removing saved cards is a popular feature request. We're actively working on adding this functionality to the ZYM Mobile App in the near future.
In the meantime, we'd be happy to help you remove any saved payment cards. Simply reach out to ZYM Customer Care, and our team will assist you promptly.
We apologize for any inconvenience and appreciate your patience as we work to enhance your experience with the ZYM app.
Need help?
Contact ZYM cuscare here
In the meantime, we'd be happy to help you remove any saved payment cards. Simply reach out to ZYM Customer Care, and our team will assist you promptly.
We apologize for any inconvenience and appreciate your patience as we work to enhance your experience with the ZYM app.
Need help?
Contact ZYM cuscare here
