Termination of ZYM Mobile number or Account

ZYM plan termination must be done in-person at an appointed service location 3 days prior to the end of the month with your Physical ID or Singpass. The termination will take effect by the last day of the billing month.

You must visit:
✅ ⁠ZYM HQ — 53 Ubi Crescent, Singapore 408594
✅ Samsung Experience Store (JEM, VivoCity, ⁠Bedok Mall or Serangoon NEX
✅ ⁠Singtel Exclusive Store (Junction 8, Harbourfront, Compass One or Orchard ION)

Any requests submitted within 28th to last day of the same month will be processed in the last day of the following month.

Our policy requires all accounts to be settled in full before a termination can be finalized. Once the outstanding payment is cleared, we will complete the closure of your account by end of next billing month.

Unfortunately, mobile termination is not reversible.

Once your account or mobile number is terminated, all mobile services shall no longer be usable.

In cases where the account owner is physically unable to visit the store, a representative may handle the termination. To do so, you must visit the store and present a Letter of Authorization (LOA) signed by the owner. The letter must specify the owner’s name, NRIC, and the mobile number, while clearly granting you full rights to process the disconnection.

Please include your own name and NRIC in the letter, and provide copies of both IDs along with supporting medical documentation or proof of the owner's condition.

Yes, temporary suspension is available, but you’ll need to speak to a Live Agent to do it. The monthly subscription fee still applies. To turn the line back on later, you’ll need to contact Live Agent again.

Speak to live agent at Whatsapp 80900000