Once you've received your SIM card, you have 14 days to activate it before it goes expire.

To activate a SIM card, you must first download ZYM Mobile app from Playstore or Appstore.

Follow the step by step instruction to complete SIM activation.

✅ First, select "Activate SIM" in ZYM Mobile App & scan 15 digits SIMcard no. and enter your NRIC/FIN
✅ Next, confirm a SIM plan & choose sign up a new number / Port-in existing number
✅ Lastly, perform identity verification via singpass & complete the payment with Visa or Mastercard. (AMEX card is not supported)

Bingo! You have successfully activated the SIM card. At this point of time, you should receive an email on your Service Agreement.

If you are facing difficulties activating the SIM card, Whatsapp ZYM Customer Care @ 80404040 for assistance.

Unfortunately, a valid singpass is required as part of online identity verification regulation.

Alternatively, you may bring the SIM card you received from us to one of these 4 retail outlets, where our friendly sales representatives will help you activate it.

✅ ZYM STORE @ HQ - 53 Ubi Cresent, Singapore 408594

✅ SAMSUNG EXPERIENCE STORE in VIVOCITY - 1 HarbourFront Walk, #02-28/29 VivoCity, Singapore 098585

✅ SAMSUNG EXPERIENCE STORE in PLAZA SINGAPURA - 68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839

✅ SAMSUNG EXPERIENCE STORE in WESTGATE - 68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839

Unfortunately, a valid Visa / Mastercard is required to complete the payment process for SIM activation.

Luckily, the cash option is available at any of the these 4 retail outlets, where our friendly sales representatives will help you activate it.

✅ ZYM STORE @ HQ - 53 Ubi Cresent, Singapore 408594

✅ SAMSUNG EXPERIENCE STORE in VIVOCITY - 1 HarbourFront Walk, #02-28/29 VivoCity, Singapore 098585

✅ SAMSUNG EXPERIENCE STORE in PLAZA SINGAPURA - 68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839

✅ SAMSUNG EXPERIENCE STORE in WESTGATE - 68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839