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Self-activate a SIM

Activating a ZYM SIM card is as easy as ABC!

Step 1: Download ZYM Mobile App
👉For iOS users, get it here Appstore
👉For Android users, get it here Playstore.

Step 2: Kick start SIM activation process
In ZYM Mobile App's login page > Select Activate SIM to enter your registered NRIC / FIN no. and 15 digits simcard no.

Step 3: Confirm your plan
Confirm your subscription plan and choose to sign up for a new number or Port-in your existing number.

Last step: Complete the SIM activation
Verify yourself using Singpass and completed the payment with a valid credit / debit card payment (We accept all VISA and MASTERCARD only)

For existing ZYM subscribers who already logged in ZYM Mobile App, please log out the app so you may start your new SIM activation.

After you've activated the SIM card, you should receive an email on your Service Agreement.

Need help?
Contact ZYM cuscare here

Unfortunately, a valid Singpass account is required as part of online identity verification requirement for online self-activation.

What you can do is to bring the SIM card you received from us to one of the below 4 retail outlets. Our friendly sales representatives will help you activate it. Do remember to bring along the physical copy of NRIC / FIN for verification purpose.

ZYM STORE @ HQ
53 Ubi Cresent, Singapore 408594

SAMSUNG EXPERIENCE STORE in VIVOCITY
1 HarbourFront Walk, #02-28/29 VivoCity, Singapore 098585

SAMSUNG EXPERIENCE STORE in PLAZA SINGAPURA
68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839

SAMSUNG EXPERIENCE STORE in WESTGATE
68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839

A friendly reminder
The delivery fee (if any) paid earlier is not refundable and collection on behalf is strictly not allowed due to security reason.

Unfortunately, a valid Visa / Mastercard is required to complete the payment process for SIM activation for online self-activation.

Luckily, the cash option is available. You may bring the SIM card you've received from us to any of the 4 retail outlets shown below. Our friendly sales representatives will help you activate it. Do remember to bring along the physical copy of NRIC / FIN for verification purpose.

ZYM STORE @ HQ
53 Ubi Cresent, Singapore 408594

SAMSUNG EXPERIENCE STORE in VIVOCITY
1 HarbourFront Walk, #02-28/29 VivoCity, Singapore 098585

SAMSUNG EXPERIENCE STORE in PLAZA SINGAPURA
68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839

SAMSUNG EXPERIENCE STORE in WESTGATE
68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839

A friendly reminder
The delivery fee (if any) paid earlier is not refundable and collection on behalf is strictly not allowed due to security reason.

This is uncommon, but it happens.

We apologize that there may be an error with your SIM card, possibly due to a mistake during the packing process. Alternatively, you may have a typo error on the particulars during your SIM order.

To get this resolved quickly, please contact our ZYM customer care.

Need help?
Contact ZYM cuscare here

As part of regulation, SIM card has an expiration date of 14 days from date of order.

To extend the SIM validity, please contact ZYM customer care.

Need help?
Contact ZYM cuscare here
Chat with ZYM