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Pay bills

During your first sign up, you will be charged on the current month's prorate and 1-month advance. Subsequently, you may expect to receive your bill invoice by the 5th of the following month.

For example, you have successful activated ZYM on 8 Oct 2022.
👉 You pay Oct's prorated fee from 8 - 31 Oct 2022, and Nov full month.
👉 Your next bill shall only be on 5th Dec 2022 for the month of Dec.

It's simple as pie! Simply:

✅ On the ZYM app, go to My Bill at the app homepage
✅ Add /update your card payment details.

Please be aware that we only presently support Mastercard/Visa Debit, Credit, and Virtual Credit Cards.

By the 5th of every month, ZYM mobile sends the monthly billing statement to every subscriber via ZYM mobile app and their registered email.

👉 If you have saved a card in-app - Auto card deduction is scheduled to be on 10th of each month.
👉 If you wish to pay your bill via cash, simply visit any of our reseller outlets to do so. Check out the location:

To check for bill statements. Log on to ZYM mobile app > My bill.

For bill related enquiries, WhatsApp us @ 80404040

If the deduction was unsuccessful, we would make additional attempts over the course of 1 to 4 weeks to charge the customer's credit or debit card.

Customers shall get an SMS as a reminder after each unsuccessful attempt.

Kindly take note that failure to pay shall result in total service termination. Customer is to contact ZYM CusCare @ Whatsapp 80404040 for assistance.

You may make payment using Credit Mastercard/Visa Debit, Credit, and Virtual Credit Card instantly via ZYM Mobile app.

Logon to ZYM Mobile app > My Bill, and follow the few easy steps to pay your bills immediately.

If you do not have a credit/debit card, you may pay your bill by cash. Head down to our physical retail/ partner outlets for cash payment option:
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