During your first sign up, you will be charged on the current month's prorate and 1-month advance payment. Subsequently, you may expect to receive your bill invoice by the 5th of the following month.

Here's an example after you've activated your SIM, say on 8 Oct 2023.
👉 You pay the prorate amount for 8 - 31 Oct 2023, and Nov full month.
👉 You may expect to get a bill invoice by 5 Nov 2023 with an outstanding balance of $0 (Because you've paid for the month of Nov upfront already)
👉 Your next bill invoice shall be on 5 Dec 2023 for the Dec month.

Bill invoice sent to your registered email
Unless specify, we are sending a copy of your monthly bill invoice by 5th of each new month to your registered email (Do check out your spam inbox just in case).

Bill invoice available for download in ZYM Mobile App
Alternatively, you may download the copy of invoice in ZYM Mobile App > My bill

Under rare circumstances, if you are not receiving your bill invoice. Do reach out to ZYM to request for a copy. Before you do that, please check out the registered email's spam inbox.

Need help?
Contact ZYM cuscare here

By the 5th of every month, you should expect to receive your bill invoice for the month.

If you've saved a Visa or Mastercard credit/debit card in the ZYM Mobile app, your bill will be automatically deducted in full outstanding amount on the 10th of each month.

Don't worry if the deduction fails on the 10th. Our system will automatically try to deduct the payment for the next 3 billing cycles:
✅ 17th of the same month
✅ 25th of the same month
✅ 6th / 7th of the following month

However, if we fails to deduct your bill on all 4th attempts, your account shall be suspended, and eventually be terminated.

A friendly reminder
We'll send you a friendly reminder SMS to your mobile number each time an automatic deduction attempt fails.

One common reason for failed auto-payments is an expired credit or debit card. To keep your service uninterrupted, please update your payment method with a valid card in the ZYM Mobile app.

In rare cases, an automatic deduction might fail due to temporary technical issues between our system and our payment partner. We apologize for any inconvenience this may cause. ZYM cuscare shall be able to assist you on this matter.

Be sure to pay attention to the reminder SMS you receive if a payment fails. This will help you avoid service interruptions and act accordingly to prevent service disruptions.

Need help?
Contact ZYM cuscare here

By the 5th of every month, you should expect to receive your bill invoice for the month and the due date is on 10th of the month.

👉 If you wish to pay your bill via cash
Simply visit any of our reseller outlets to do so.

A friendly reminder
If you fail to settle the bill payment, we'll send you a friendly reminder SMS to your mobile number on the 10th, 17th and 25th of same month and 6th / 7th on following month. Failure to settle the payment shall resulted in having your account suspended, and eventually be terminated.

By the 5th of every month, you should expect to receive your bill invoice for the month and the due date is on 10th of the month.

If you fail to settle the bill payment, we'll send you a friendly reminder SMS to your mobile number on the 10th, 17th and 25th of same month and 6th / 7th on following month. Failure to settle the payment shall resulted in having your account suspended, and eventually be terminated.

You may make payment using Credit Mastercard/Visa Debit, Credit, and Virtual Credit Card instantly via ZYM Mobile app.

Logon to ZYM Mobile app > My Bill, and follow the few easy steps to pay your bills immediately.

Once you've input a Visa or Mastercard credit/debit card, you may pay your bill instantly in full or in excess. The excess payment amount shall be used to offset your future billings.

A friendly reminder
Save yourself the hassle of remembering monthly payments! Simply set up automatic deduction with a valid debit or credit card in the ZYM Mobile App

Unfortunately, we do not accept Amex card. Please use Visa and Mastercard instead for all bill payments.

Yes, we accept PAYNOW.

Following the payment steps carefully ensures your payment is processed smoothly. This helps us accurately track your account and avoid any confusion.

👉 PAYNOW to handphoneshop - UEN: 200403899K
You MUST put your ZYM mobile number under the remark section.

👉 Provide your payment screenshot
Contact ZYM Cuscare @ WhatsApp 80404040 and forward us the payment screenshot.

A friendly reminder
Once your payment is verified, it will be reflected in our system within 2 business days. However, please be aware that ZYM cannot be held responsible for any service suspensions or terminations that may occur during this verification period.

To avoid any service interruptions, we recommend completing and sharing your payment proof within 10 days from the date of bill invoice.

It's simple as pie! Simply:

✅ Go the ZYM Mobile app > My Bill
✅ Add / update a new credit / debit card

Please be aware that we only presently support Mastercard/Visa Debit, Credit, and Virtual Credit Cards. (Amex is not accepted)

If you are unable to interpret how the billing works in your bill invoice, simply reach out to ZYM Customer care for further assistance.

Need help?
Contact ZYM cuscare here

For clarification, you can contact ZYM Customer Care.

While investigating your dispute may take a couple of days, be assured that ZYM Mobile does not charge you any unintended services. If your dispute is found valid, you will receive a full refund.

Need help?
Contact ZYM cuscare here

The bill invoice may be directed into your spam inbox. Please check it out!

Please reach out to ZYM customer care if you require immediate resolution.

Need help?
Contact ZYM cuscare here

While uncommon, there are a couple of reasons why your service might be suspended even with a card on file for automatic payments.

✅ Expired Card
It's possible the saved card has expired and needs to be updated.

✅ Payment System Issue
Occasionally, technical glitches can interrupt the auto-payment process.

We apology for the inconvenience caused, please reach out to ZYM customer service team to immediate attention.

Need help?
Contact ZYM cuscare here

To ensure the security of your account, updating personal information within the ZYM Mobile app is currently unavailable. However, you can easily update your details by contacting ZYM Customer Care directly. They will be happy to assist you.

PS: Due to security concern, change of personal particulars on behalf is not permitted.

Need help?
Contact ZYM cuscare here

You may DIY!

To update to a new email address,
✅ Login to ZYM Mobile app > Choose Profile > Update email address