How can
we Help you?

Pay bills

During the first sign-up, you will be charged on the current month's prorate and 1-month advance. Subsequently, you may expect to receive your bill invoice around the 5th of the following month.

For example, you signed up a ZYM Mobile plan on 8 Oct 2022.
👉 You pay Oct's prorated charges from 8 - 31 Oct 2022, and Nov full month.
👉 Your next bill shall only be on 5th Dec 2022 for the month of Dec.

It's simple as pie! Simply:

✅ On the ZYM app, go to My Bill at the app homepage
✅ Add /update your card payment details.

Please be aware that we only presently support Mastercard/Visa Debit, Credit, and Virtual Credit Cards.

On the 5th of every month, ZYM mobile sends the monthly billing statement to every subscriber via ZYM mobile app and registered email. Auto card deduction is scheduled to be on 10th of each month.

To check for bill statements. Log on to ZYM mobile app > My bill.

For bill related enquiries, Email:

If the deduction was unsuccessful, we would make additional attempts over the course of 1 to 4 weeks to charge the customer's credit or debit card. Customers shall get an SMS as a reminder after each unsuccessful attempt.

For other payment options, Email:

Kindly take note that failure to pay shall result in total service termination. Customer is to contact ZYM CusCare for more payment options.

You may make payment using Credit Mastercard/Visa Debit, Credit, and Virtual Credit Card instantly via ZYM Mobile app.

Logon to ZYM Mobile app > My Bill, and follow the few easy steps to pay your bills immediately.

If you do not have a credit/debit card, you may pay your bill by cash. Head down to our physical retail/ partner outlets for cash payment option: