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Billing & Invoice
The following illustration clarifies the use case
👉 You sign up for a ZYM Roam Plus Plan ($10.10) in 19 Nov 2024, you shall be charged a prorated amount for the remaining days of Nov from 19 - 30th, plus the full price for the following month's subscription upfront. Total payment is $14.14.
👉 Since you've already paid for the Dec subscription upfront, your first invoice on 5 Dec 2024, will show $0.00 due for the period of 1 - 31 Dec 2024.
👉 You sign up for a ZYM Roam Plus Plan ($10.10) in 19 Nov 2024, you shall be charged a prorated amount for the remaining days of Nov from 19 - 30th, plus the full price for the following month's subscription upfront. Total payment is $14.14.
👉 Since you've already paid for the Dec subscription upfront, your first invoice on 5 Dec 2024, will show $0.00 due for the period of 1 - 31 Dec 2024.
👉 We generate your bill invoice on the 1st of each month, covering your subscription for that entire month.
Unless specify, you should expect to receive your invoice by the 5th of each month, and the due date is on the 10th of the same month.
Unless specify, you should expect to receive your invoice by the 5th of each month, and the due date is on the 10th of the same month.
There are 2 ways to obtain your invoices
Method 1
Log in to ZYM Mobile App > Go to My bill, to download your latest 6 months bill invoices.
Method 2
You will receive a copy of your bill invoice at your registered email address by 5th of each month. Please remember to check your spam folder as well.
Under rare circumstances, if you are not receiving your bill invoices, do reach out to ZYM to request for a copy.
Need help?
Contact ZYM cuscare here
Method 1
Log in to ZYM Mobile App > Go to My bill, to download your latest 6 months bill invoices.
Method 2
You will receive a copy of your bill invoice at your registered email address by 5th of each month. Please remember to check your spam folder as well.
Under rare circumstances, if you are not receiving your bill invoices, do reach out to ZYM to request for a copy.
Need help?
Contact ZYM cuscare here
This is as easy as pie! In ZYM Mobile app,
👉 Login with your registered email
👉Complete with a the 6-digit OTP (Check out spam inbox if necessary)
Bingo! You are in the ZYM Mobile App.
👉 Login with your registered email
👉Complete with a the 6-digit OTP (Check out spam inbox if necessary)
Bingo! You are in the ZYM Mobile App.
Ooops... You might have forgotten the email you've registered with us.
Go to ZYM Mobile App Login page > Choose Retrieve email to find out which email you’ve registered with us.
Go to ZYM Mobile App Login page > Choose Retrieve email to find out which email you’ve registered with us.
Unfortunately, we do not accept Amex cards. Please use Visa and Mastercard instead for all bill payments.
👉 If you wish to pay your bill via cash
Simply visit any of our reseller outlets to do so.
Simply visit any of our reseller outlets to do so.
We do not encourage bill payment via PAYNOW as our operation support for this payment option is not ready. However, if you really do need to use this payment option, please follow the steps carefully to ensure your payment is processed smoothly. This helps us accurately track your account and avoid any confusion.
👉 Step 1: PAYNOW to handphoneshop - UEN: 200403899K
You MUST put your ZYM mobile number under the remark section.
👉 Step 2: Provide your payment screenshot
Contact ZYM Cuscare @ WhatsApp 80404040 and forward us the payment screenshot.
A friendly reminder
You must ensure you've completed the 2 steps. Once your payment is verified, it will be reflected in our system within 2 business days. However, please be aware that ZYM cannot be held responsible for any service suspensions or terminations that may occur during the PAYNOW verification period.
To avoid any service interruptions, we recommend completing and sharing your payment proof immediately after you've paid your bill via PAYNOW.
👉 Step 1: PAYNOW to handphoneshop - UEN: 200403899K
You MUST put your ZYM mobile number under the remark section.
👉 Step 2: Provide your payment screenshot
Contact ZYM Cuscare @ WhatsApp 80404040 and forward us the payment screenshot.
A friendly reminder
You must ensure you've completed the 2 steps. Once your payment is verified, it will be reflected in our system within 2 business days. However, please be aware that ZYM cannot be held responsible for any service suspensions or terminations that may occur during the PAYNOW verification period.
To avoid any service interruptions, we recommend completing and sharing your payment proof immediately after you've paid your bill via PAYNOW.
This is rare, but it happens.
Reach out to ZYM Cuscare, and we'll help you to resolve this issue.
A friendly reminder
If we do not receive your bill payment, we will send you several friendly reminders via SMS or email. These reminders will be sent to the first mobile number or email address associated with your account. Please note that ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.
Need help?
Contact ZYM cuscare here
Reach out to ZYM Cuscare, and we'll help you to resolve this issue.
A friendly reminder
If we do not receive your bill payment, we will send you several friendly reminders via SMS or email. These reminders will be sent to the first mobile number or email address associated with your account. Please note that ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.
Need help?
Contact ZYM cuscare here
(Updated 31 Jul 2024)
Failure to pay your bill will result in the termination of all mobile services associated with your account. Here's what you can expect if your bill remains unpaid:
(Key Events)
👉 5th of each month: Receive your bill invoice through the ZYM app or via email.
👉 10th, 13th, 15th, 17th of each month: Receive payment reminders via SMS and email.
(Service Suspension)
👉 19th of each month: Your service will be suspended, and you will receive a suspension notice via SMS and email.
👉 23rd and 25th of each month: You will receive additional suspension notices via SMS and email.
(Service Termination)
👉 28th of each month: If payment is still not received by 27th of each month, all mobile services associated with your account will be terminated on the 28th of the month.
Important Note: Once your account is terminated, all mobile numbers linked to the account will be lost and cannot be retrieved. ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.
Failure to pay your bill will result in the termination of all mobile services associated with your account. Here's what you can expect if your bill remains unpaid:
(Key Events)
👉 5th of each month: Receive your bill invoice through the ZYM app or via email.
👉 10th, 13th, 15th, 17th of each month: Receive payment reminders via SMS and email.
(Service Suspension)
👉 19th of each month: Your service will be suspended, and you will receive a suspension notice via SMS and email.
👉 23rd and 25th of each month: You will receive additional suspension notices via SMS and email.
(Service Termination)
👉 28th of each month: If payment is still not received by 27th of each month, all mobile services associated with your account will be terminated on the 28th of the month.
Important Note: Once your account is terminated, all mobile numbers linked to the account will be lost and cannot be retrieved. ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.
It's simple as pie! Simply:
✅ Go the ZYM Mobile app > My Bill, to remove, add, update to a new card
Please be aware that we only presently support Mastercard/Visa Debit, Credit, and Virtual Credit Cards. (Amex is not accepted)
✅ Go the ZYM Mobile app > My Bill, to remove, add, update to a new card
Please be aware that we only presently support Mastercard/Visa Debit, Credit, and Virtual Credit Cards. (Amex is not accepted)
If you are unable to interpret how the billing works in your bill invoice, simply reach out to ZYM Customer care for further assistance.
Need help?
Contact ZYM cuscare here
Need help?
Contact ZYM cuscare here
For clarification, you can contact ZYM Customer Care.
It all comes down to the exact timing of your port-out.
For example,
👉 Let's say you started the process of porting your number out on 30 Nov, and it was successfully completed on 2 Dec.
👉 Because the port out was completed on 2 Dec, you'll still be charged for the subscription fee for full Dec month (Because our billing starts on 1st of each month)
👉 You should expect to receive an invoice for the full Dec subscription amount, plus the previous month's pay-per-use services (if any). Your payment due date shall be on 10 Dec.
Our policy does not allow for refunds of the prorated amount or waivers for the current month if you port out or terminate your service.
Hints
To avoid being charged for next month's subscription, make sure your number is ported out by the end of current month. We recommend submitting your port-out request to your new provider at least 7-10 days from end of current month.
For example,
👉 Let's say you started the process of porting your number out on 30 Nov, and it was successfully completed on 2 Dec.
👉 Because the port out was completed on 2 Dec, you'll still be charged for the subscription fee for full Dec month (Because our billing starts on 1st of each month)
👉 You should expect to receive an invoice for the full Dec subscription amount, plus the previous month's pay-per-use services (if any). Your payment due date shall be on 10 Dec.
Our policy does not allow for refunds of the prorated amount or waivers for the current month if you port out or terminate your service.
Hints
To avoid being charged for next month's subscription, make sure your number is ported out by the end of current month. We recommend submitting your port-out request to your new provider at least 7-10 days from end of current month.
