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Billing & Invoice
Upon signing up, you are expected to be charged for a prorated amount for the current month, plus the full amount for the following month. Your first bill invoice should arrive by the 5th of the second month after signup.
Use case
👉 You pay the prorated amount for 8 - 31 Oct, and Nov full month when you first sign up a plan.
👉 By 5 Nov 2023, you should expect your first invoice with an outstanding of $0 bill (Because you've paid for the month of Nov upfront already)
👉 Your next bill invoice shall be by 5 Dec 2023 for the month of Dec.
Keynote
Please note that the scenario above applies in the situation where you haven't purchased any add-on plans or used other services like roaming calls, etc.
Use case
👉 You pay the prorated amount for 8 - 31 Oct, and Nov full month when you first sign up a plan.
👉 By 5 Nov 2023, you should expect your first invoice with an outstanding of $0 bill (Because you've paid for the month of Nov upfront already)
👉 Your next bill invoice shall be by 5 Dec 2023 for the month of Dec.
Keynote
Please note that the scenario above applies in the situation where you haven't purchased any add-on plans or used other services like roaming calls, etc.
There are 2 ways to obtain your invoices
Method 1
Log in to ZYM Mobile App > Go to My bill, to download your latest 6 months bill invoices.
Method 2
You will receive a copy of your bill invoice at your registered email address by 5th of each month. Please remember to check your spam folder as well.
Under rare circumstances, if you are not receiving your bill invoices, do reach out to ZYM to request for a copy.
Need help?
Contact ZYM cuscare here
Method 1
Log in to ZYM Mobile App > Go to My bill, to download your latest 6 months bill invoices.
Method 2
You will receive a copy of your bill invoice at your registered email address by 5th of each month. Please remember to check your spam folder as well.
Under rare circumstances, if you are not receiving your bill invoices, do reach out to ZYM to request for a copy.
Need help?
Contact ZYM cuscare here
(Updated 31 Jul 2024)
If you have a valid Visa or Mastercard credit/debit card saved in the ZYM Mobile app, please note the following important dates:
✅ 5th of each month: Your bill invoice will be available in the ZYM app and via email.
✅ 10th, 13th, 15th, 17th of each month: Automatic bill deductions will be attempted.
A friendly reminder
If your payment fails to be processed, we will send you several friendly reminders to the first registered mobile number or email address linked to your account. Please be aware that ZYM Mobile is not liable for any service suspension or termination resulting from non-payment, regardless of the reason.
If you have a valid Visa or Mastercard credit/debit card saved in the ZYM Mobile app, please note the following important dates:
✅ 5th of each month: Your bill invoice will be available in the ZYM app and via email.
✅ 10th, 13th, 15th, 17th of each month: Automatic bill deductions will be attempted.
A friendly reminder
If your payment fails to be processed, we will send you several friendly reminders to the first registered mobile number or email address linked to your account. Please be aware that ZYM Mobile is not liable for any service suspension or termination resulting from non-payment, regardless of the reason.
There are 2 possible reasons:
✅ Expired Card
It's possible the saved card has expired and needs to be updated.
✅ Payment System Issue
Occasionally, technical glitches can interrupt the auto-payment process. Do contact ZYM Cuscare for assistance immediately.
A friendly reminder
If your payment fails to be processed, we will send you several friendly reminders to the first registered mobile number or email address linked to your account. Please be aware that ZYM Mobile is not liable for any service suspension or termination resulting from non-payment, regardless of the reason.
Need help?
Contact ZYM cuscare here
✅ Expired Card
It's possible the saved card has expired and needs to be updated.
✅ Payment System Issue
Occasionally, technical glitches can interrupt the auto-payment process. Do contact ZYM Cuscare for assistance immediately.
A friendly reminder
If your payment fails to be processed, we will send you several friendly reminders to the first registered mobile number or email address linked to your account. Please be aware that ZYM Mobile is not liable for any service suspension or termination resulting from non-payment, regardless of the reason.
Need help?
Contact ZYM cuscare here
Unfortunately, we do not accept Amex card. Please use Visa and Mastercard instead for all bill payments.
👉 If you wish to pay your bill via cash
Simply visit any of our reseller outlets to do so.
Simply visit any of our reseller outlets to do so.
Yes, we accept PAYNOW.
Following the payment steps carefully ensures your payment is processed smoothly. This helps us accurately track your account and avoid any confusion.
👉 Step 1: PAYNOW to handphoneshop - UEN: 200403899K
You MUST put your ZYM mobile number under the remark section.
👉 Step 2: Provide your payment screenshot
Contact ZYM Cuscare @ WhatsApp 80404040 and forward us the payment screenshot.
A friendly reminder
You must ensure you've completed the 2 steps. Once your payment is verified, it will be reflected in our system within 2 business days. However, please be aware that ZYM cannot be held responsible for any service suspensions or terminations that may occur during the PAYNOW verification period.
To avoid any service interruptions, we recommend completing and sharing your payment proof immediately after you've paid your bill via PAYNOW.
Following the payment steps carefully ensures your payment is processed smoothly. This helps us accurately track your account and avoid any confusion.
👉 Step 1: PAYNOW to handphoneshop - UEN: 200403899K
You MUST put your ZYM mobile number under the remark section.
👉 Step 2: Provide your payment screenshot
Contact ZYM Cuscare @ WhatsApp 80404040 and forward us the payment screenshot.
A friendly reminder
You must ensure you've completed the 2 steps. Once your payment is verified, it will be reflected in our system within 2 business days. However, please be aware that ZYM cannot be held responsible for any service suspensions or terminations that may occur during the PAYNOW verification period.
To avoid any service interruptions, we recommend completing and sharing your payment proof immediately after you've paid your bill via PAYNOW.
This is rare, but it happens.
Reach out to ZYM Cuscare, and we'll help you to resolve this issue.
A friendly reminder
If we do not receive your bill payment, we will send you several friendly reminders via SMS or email. These reminders will be sent to the first mobile number or email address associated with your account. Please note that ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.
Need help?
Contact ZYM cuscare here
Reach out to ZYM Cuscare, and we'll help you to resolve this issue.
A friendly reminder
If we do not receive your bill payment, we will send you several friendly reminders via SMS or email. These reminders will be sent to the first mobile number or email address associated with your account. Please note that ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.
Need help?
Contact ZYM cuscare here
(Updated 31 Jul 2024)
Failure to pay your bill will result in the termination of all mobile services associated with your account. Here's what you can expect if your bill remains unpaid:
(Key Events)
👉 5th of each month: Receive your bill invoice through the ZYM app or via email.
👉 10th, 13th, 15th, 17th of each month: Receive payment reminders via SMS and email.
(Service Suspension)
👉 19th of each month: Your service will be suspended, and you will receive a suspension notice via SMS and email.
👉 23rd and 25th of each month: You will receive additional suspension notices via SMS and email.
(Service Termination)
👉 28th of each month: If payment is still not received by 27th of each month, all mobile services associated with your account will be terminated on the 28th of the month.
Important Note: Once your account is terminated, all mobile numbers linked to the account will be lost and cannot be retrieved. ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.
Failure to pay your bill will result in the termination of all mobile services associated with your account. Here's what you can expect if your bill remains unpaid:
(Key Events)
👉 5th of each month: Receive your bill invoice through the ZYM app or via email.
👉 10th, 13th, 15th, 17th of each month: Receive payment reminders via SMS and email.
(Service Suspension)
👉 19th of each month: Your service will be suspended, and you will receive a suspension notice via SMS and email.
👉 23rd and 25th of each month: You will receive additional suspension notices via SMS and email.
(Service Termination)
👉 28th of each month: If payment is still not received by 27th of each month, all mobile services associated with your account will be terminated on the 28th of the month.
Important Note: Once your account is terminated, all mobile numbers linked to the account will be lost and cannot be retrieved. ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.
It's simple as pie! Simply:
✅ Go the ZYM Mobile app > My Bill, to remove, add, update to a new card
Please be aware that we only presently support Mastercard/Visa Debit, Credit, and Virtual Credit Cards. (Amex is not accepted)
✅ Go the ZYM Mobile app > My Bill, to remove, add, update to a new card
Please be aware that we only presently support Mastercard/Visa Debit, Credit, and Virtual Credit Cards. (Amex is not accepted)
If you are unable to interpret how the billing works in your bill invoice, simply reach out to ZYM Customer care for further assistance.
Need help?
Contact ZYM cuscare here
Need help?
Contact ZYM cuscare here
For clarification, you can contact ZYM Customer Care.
While investigating your dispute may take a couple of days, be assured that ZYM Mobile does not charge you any unintended services. If your dispute is found valid, you will receive a full refund.
Need help?
Contact ZYM cuscare here
While investigating your dispute may take a couple of days, be assured that ZYM Mobile does not charge you any unintended services. If your dispute is found valid, you will receive a full refund.
Need help?
Contact ZYM cuscare here
