✅ For general inquiries, message our AI Agent on WhatsApp at 80900000 for quick assistance.

For account, billing, or specific service issues, type "Talk to human" in the chat to reach our online support team. Please note: High inquiry volumes may result in response times of up to 1 business day.

✅ For immediate support, feel free to visit any of our walk-in customer service locations (no appointment needed):

Samsung Experience Stores (JEM, VivoCity, Bedok Mall, NEX) Daily: 11:00 AM – 8:30 PM

Singtel Exclusive Retailers (Junction 8, Compass One) Daily: 11:00 AM – 8:30 PM

ZYM HQ (53 Ubi Crescent)
Monday – Friday (Exclude PH): 10:00 AM – 6:00 PM

Mobile Accessories Reseller (Blk 681 Hougang Ave 8, #01-819, S530681) Daily: 10:00 AM – 10:00 PM