How can
we Help you?


If you selected to have the SIM card delivered to your home, you may anticipate receiving it on the date and at the hour specified, right at your door.

If you chose to receive your SIM using Pick!Locker, you will receive an SMS and email once it is prepared for pickup, usually within 1–3 business days

One more thing. We are happy to let you know that the delivery is free!

👉 For delivery or Pick!Locker, you may assign anyone to pick up on your behalf.

We are still working on this to serve you better.

Currently, our delivery times range from one to three business days.

We are sorry that we are unable to provide order tracking at this time. Rest assured that we're constantly improving our service. However, we're happy to let you know that our delivery partner will let you know via email & SMS about the status of your order.

Our delivery partner will get in touch with you to reschedule if you missed your delivery time slot. Please be aware, though, that additional delivery fees should be charged. So it's best to avoid missing your delivery.

Yes, after receiving our delivery partner's email, you may ask them to adjust the delivery time or address. However, please take note that separate fee shall be imposed by our delivery partner on such rescheduling.

Alternatively, you can designate someone to pick up your SIM card on your behalf if you are unable to attend your scheduled delivery time.