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we Help you?
Get SIM via Courier
As this is a courier service, you may expect to get it on your selected date (Between 9AM - 9PM).
A friendly reminder: Due to security reasons, you must activate the SIM card within 14 days from the date of order. (That includes the time required to send the SIM card to you)
A friendly reminder: Due to security reasons, you must activate the SIM card within 14 days from the date of order. (That includes the time required to send the SIM card to you)
We understand that missed deliveries can be frustrating.
If your SIM card hasn't arrived yet on the date you have chosen, no worries! Just reach out to our friendly ZYM customer care team.
We'll get to the bottom of it and, if needed, gladly arrange another convenient drop-off for you for free if the delay is due to ZYM's fault.
Need help?
Contact ZYM cuscare here
If your SIM card hasn't arrived yet on the date you have chosen, no worries! Just reach out to our friendly ZYM customer care team.
We'll get to the bottom of it and, if needed, gladly arrange another convenient drop-off for you for free if the delay is due to ZYM's fault.
Need help?
Contact ZYM cuscare here
Yes, you may.
As part of our security measures, activation must be done by the person who ordered the SIM card. This keeps everything safe and sound, even if someone else collects it for you.
As part of our security measures, activation must be done by the person who ordered the SIM card. This keeps everything safe and sound, even if someone else collects it for you.
Refer to the self activation guide https://zym.sg/faq/activate-a-sim/
For existing subscribers, please log out your ZYM mobile app to go to the App Login page to start activating your SIM card. To log out > Go to profile (blue color) located at top of the app's homepage > Swipe down to the bottom, and choose Log out.
Bingo! You have successfully activated the SIM card. At this point of time, you should receive an email on your Service Agreement.
If you are facing difficulties activating the SIM card, please contact ZYM Cuscare.
For existing subscribers, please log out your ZYM mobile app to go to the App Login page to start activating your SIM card. To log out > Go to profile (blue color) located at top of the app's homepage > Swipe down to the bottom, and choose Log out.
Bingo! You have successfully activated the SIM card. At this point of time, you should receive an email on your Service Agreement.
If you are facing difficulties activating the SIM card, please contact ZYM Cuscare.
There are several common reasons why you fail to activate the SIM card.
✅ SIM card validity has expired
For security purpose, each SIM order must be activated within 14 days of order.
✅ Mismatch of order details
It's important that the details on your SIM order match your current information. If anything has changed, you won't be able to activate the SIM card.
✅ Singpass not updated
Rarely, but it happens. Please ensure your Singpass App is up to date.
Need help?
Contact ZYM cuscare here
✅ SIM card validity has expired
For security purpose, each SIM order must be activated within 14 days of order.
✅ Mismatch of order details
It's important that the details on your SIM order match your current information. If anything has changed, you won't be able to activate the SIM card.
✅ Singpass not updated
Rarely, but it happens. Please ensure your Singpass App is up to date.
Need help?
Contact ZYM cuscare here
Yes. As part of security measurement, each SIM order must be activated within 14 days from date of order.
Failure to do so, the SIM card will no longer be valid for activation
Failure to do so, the SIM card will no longer be valid for activation
We are working hard to make this happen. Stay tuned...
The ability to modify personal information or delivery address depends on the status of your SIM card order. If you notify us of any changes on the same day you placed the order, we can update your information free of charge.
However, once the order has been processed beyond that day, any changes to personal information or delivery address will no longer be possible.
You will be responsible for reordering the SIM card through the ZYM website (www.zym.sg) and paying any applicable fees. Refunds will not be issued for previous orders due to the order being already processed.
We recommend selecting the self-collection option when reordering the SIM card to avoid additional delivery charges.
However, once the order has been processed beyond that day, any changes to personal information or delivery address will no longer be possible.
You will be responsible for reordering the SIM card through the ZYM website (www.zym.sg) and paying any applicable fees. Refunds will not be issued for previous orders due to the order being already processed.
We recommend selecting the self-collection option when reordering the SIM card to avoid additional delivery charges.
If you've changed your mind about your ZYM SIM order, no problem! Just contact our customer care team with your SIM order number and let us know why you wish to
cancel. We're happy to help
However, any prior payment made for the SIM order are not refundable.
cancel. We're happy to help
However, any prior payment made for the SIM order are not refundable.
