How can
we Help you?
About Local data
This is as easy as pie!
👉 Login to ZYM Mobile app with your registered email address.
👉 Go to Addon / Plan to buy a local data addon. (1-time or Monthly recurring)
👉 Login to ZYM Mobile app with your registered email address.
👉 Go to Addon / Plan to buy a local data addon. (1-time or Monthly recurring)
Our add-on list is updated periodically. For the latest options, log in to the ZYM Mobile App with your registered email, go to 'Details,' and navigate to 'Local Add-ons
Before contacting ZYM Customer care, let's try some basic troubleshooting steps that might resolve the issue.
👉 Is your Mobile data setting was turn on?
👉 Did you accidentally turn on the Airplane Mode?
👉 Is your APN setting was set correctly?
👉 Try to restart your device?
👉 Did you use up all your data?
To turn on/off mobile data
✅ Android Device - Android Device - Open your Settings app > Network & internet or Connections. Depending on your device, these options may be different. Check if the Mobile Data is turned ON or OFF.
✅ iOS Device - iOS Device - Go to Settings > Cellular > Cellular Data Network. Check if the Mobile Data is turned ON or OFF.
To setup APN
✅ Android Device - Go to Settings > Network & internet or Connection > Access Point Names > New APN & set it as e-ideas
✅ iOS Device - Go to Settings > Cellular > Cellular Data Network. Settings > Mobile Data > Mobile Data Options > Mobile Data Network: e-ideas
To check mobile data usage
✅ Log in to ZYM Mobile app.
Need help?
Contact ZYM cuscare here
👉 Is your Mobile data setting was turn on?
👉 Did you accidentally turn on the Airplane Mode?
👉 Is your APN setting was set correctly?
👉 Try to restart your device?
👉 Did you use up all your data?
To turn on/off mobile data
✅ Android Device - Android Device - Open your Settings app > Network & internet or Connections. Depending on your device, these options may be different. Check if the Mobile Data is turned ON or OFF.
✅ iOS Device - iOS Device - Go to Settings > Cellular > Cellular Data Network. Check if the Mobile Data is turned ON or OFF.
To setup APN
✅ Android Device - Go to Settings > Network & internet or Connection > Access Point Names > New APN & set it as e-ideas
✅ iOS Device - Go to Settings > Cellular > Cellular Data Network. Settings > Mobile Data > Mobile Data Options > Mobile Data Network: e-ideas
To check mobile data usage
✅ Log in to ZYM Mobile app.
Need help?
Contact ZYM cuscare here
Let's try some basic troubleshooting first.
👉 Login to ZYM Mobile App to check if you've used up all data.
👉 Try swapping the SIM card to another phone to see if it still works. If it does, it could be your device issue. Otherwise, it is likely your SIM card has turned faulty.
However, it's best to report the issue to ZYM Cuscare to assist you on this area.
Need help?
Contact ZYM cuscare here
👉 Login to ZYM Mobile App to check if you've used up all data.
👉 Try swapping the SIM card to another phone to see if it still works. If it does, it could be your device issue. Otherwise, it is likely your SIM card has turned faulty.
However, it's best to report the issue to ZYM Cuscare to assist you on this area.
Need help?
Contact ZYM cuscare here
The following basic troubleshooting steps might just do the trick.
👉 Login to ZYM Mobile App > Go to Details > Under More, check if there is an addon named “5G Ready” If the addon is missing, please contact ZYM customer support for assistance.
👉 Google search to check if your current device supports 5G connectivity.
👉 Go to your Phone setting > Network, enable 5G to start using it.
👉 Some devices disable 5G connectivity if the phone is in power saving mode. So, turn it off right now.
👉 Sometimes, rebooting your mobile devices might just resolve the issue.
👉 The location you are in might be weak in 5G connectivity. Try it in other locations.
Need help?
Contact ZYM cuscare here
👉 Login to ZYM Mobile App > Go to Details > Under More, check if there is an addon named “5G Ready” If the addon is missing, please contact ZYM customer support for assistance.
👉 Google search to check if your current device supports 5G connectivity.
👉 Go to your Phone setting > Network, enable 5G to start using it.
👉 Some devices disable 5G connectivity if the phone is in power saving mode. So, turn it off right now.
👉 Sometimes, rebooting your mobile devices might just resolve the issue.
👉 The location you are in might be weak in 5G connectivity. Try it in other locations.
Need help?
Contact ZYM cuscare here
Yes sure! There are 2 ways to do so.
👉 Login to ZYM Mobile App to view your mobile usage almost in real-time.
👉 Check your monthly bill invoices sent to your registered email.
👉 Login to ZYM Mobile App to view your mobile usage almost in real-time.
👉 Check your monthly bill invoices sent to your registered email.
Before you reach out to ZYM Customer care for assistance, a few basic self-troubleshooting may just do the trick.
👉 Have I tried uninstall and reinstall the latest app version in Appstore / Playstore?
👉 Have I ensure that I've got a valid payment card saved in ZYM mobile app.
👉 Have I tried restarting / rebooting my device?
👉 Am I connected online via data / wifi?
Need help?
Contact ZYM cuscare here
👉 Have I tried uninstall and reinstall the latest app version in Appstore / Playstore?
👉 Have I ensure that I've got a valid payment card saved in ZYM mobile app.
👉 Have I tried restarting / rebooting my device?
👉 Am I connected online via data / wifi?
Need help?
Contact ZYM cuscare here
