We're truly sorry to hear you're considering porting to another provider. We value your business and wish we could have served you better.

To proceed with the porting process, please initiate a port-in request with the new Telco you wish to switch to. It's crucial that you DO NOT terminate your number with ZYM as this will prevent the porting from being successful.

We understand your decision and wish you all the best with your new provider.

Common reasons why porting out might not be successful:

✅ Incorrect personal details: Double-check that the information you gave your new provider (mobile number, name, NRIC/FIN, etc.) exactly matches what's on your ZYM account.

✅ Outstanding bill: You'll need to clear any outstanding bills with ZYM before porting is possible.

✅ Inactive number: The number you're trying to port needs to be currently not active on ZYM. Please take note that in order for your port out to be successful, your number must not be suspended or terminated.

✅ Issues on the new telco's end: Sometimes, there might be technical problems or delays with the new provider's porting system.

Next Steps:
If you've checked all of the above and still have trouble, contact the new telco directly for more information and troubleshooting.