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About Roaming calls/sms and rates
Yes, you will be charged for roaming incoming / outgoing calls when you are outside of Singapore.
You are strongly advised to use messaging apps like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These calls are free over Wi-Fi or data, so you will not be charged for them.
You are strongly advised to use messaging apps like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These calls are free over Wi-Fi or data, so you will not be charged for them.
You will not be charged for incoming SMS when you are outside of Singapore. However, you will be charged for outgoing roaming SMS.
It is best to use messaging apps like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These messaging are free over Wi-Fi or data, so you will not be charged for them.
It is best to use messaging apps like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These messaging are free over Wi-Fi or data, so you will not be charged for them.
Making/Receiving calls while overseas can be VERY expensive, as we incur costs from the supplier and add a markup to cover our operational expenses. Therefore, we recommend utilizing alternative methods like messaging apps or Wi-Fi calling whenever possible.
However, if you do need to make such a roaming call, please check out the rates below.
If you are in Malaysia & Brunei:
✅ Incoming call: $0.40 per min
✅ Outgoing call within Malaysia & Brunei: $0.40 per min
✅ Outgoing call to Singapore: $0.60 per min
✅ Outgoing call to rest of the world: $7.00 per min
If you are in any countries outside of Singapore, except MY & Brunei:
✅ Incoming call: $5.00 per min
✅ Outgoing call within the same country: $5.00 per min
✅ Outgoing call to SG: $7.00 per min
✅ Outgoing call to rest of the world: $7.00 per min
However, if you do need to make such a roaming call, please check out the rates below.
If you are in Malaysia & Brunei:
✅ Incoming call: $0.40 per min
✅ Outgoing call within Malaysia & Brunei: $0.40 per min
✅ Outgoing call to Singapore: $0.60 per min
✅ Outgoing call to rest of the world: $7.00 per min
If you are in any countries outside of Singapore, except MY & Brunei:
✅ Incoming call: $5.00 per min
✅ Outgoing call within the same country: $5.00 per min
✅ Outgoing call to SG: $7.00 per min
✅ Outgoing call to rest of the world: $7.00 per min
Making/Receiving SMS messages while overseas can be VERY expensive, as we incur costs from the supplier and add a markup to cover our operational expenses. Therefore, we recommend utilizing alternative methods like messaging apps or Wi-Fi calling whenever possible.
However, if you do need to make such roaming sms, please check out the rates below.
If you are in Malaysia & Brunei:
✅ Incoming SMS - Not chargeable
✅ Outgoing SMS - $0.40 per SMS
If you are in any countries outside of Singapore, except Malaysia & Brunei:
✅ Incoming SMS - Not chargeable
✅ Outgoing SMS: $1.00 per SMS
However, if you do need to make such roaming sms, please check out the rates below.
If you are in Malaysia & Brunei:
✅ Incoming SMS - Not chargeable
✅ Outgoing SMS - $0.40 per SMS
If you are in any countries outside of Singapore, except Malaysia & Brunei:
✅ Incoming SMS - Not chargeable
✅ Outgoing SMS: $1.00 per SMS
It seems like your roaming services may have been accidentally disabled. While roaming is usually enabled by default, we can quickly resolve this. Please contact ZYM Customer Care on WhatsApp for assistance.
Need help?
Contact ZYM cuscare here
Need help?
Contact ZYM cuscare here
Please note that if the call logs (Date, Time, Country, Call/SMS Center Number or recipient's number) are captured in your bill invoices, no waiver will be granted as this is considered genuine usage.
Our service team can disable roaming on your account, but this will prevent you from using roaming data, calls, and SMS while traveling internationally.
Need help?
Contact ZYM cuscare here
Our service team can disable roaming on your account, but this will prevent you from using roaming data, calls, and SMS while traveling internationally.
Need help?
Contact ZYM cuscare here
Incoming calls you receive while overseas, even if rejected, are billed at both the incoming call roaming rate and rerouted IDD call charges, rounded up to the nearest minute.
Our provider, Singtel's billing is based on Call Detail Records, and these records show this usage was captured and billed correctly.
We understand that unexpected roaming charges can be frustrating, but it's important to remember that rejected roaming calls are still charged per minute. Unfortunately, we cannot waive these charges. We appreciate your understanding.
Our provider, Singtel's billing is based on Call Detail Records, and these records show this usage was captured and billed correctly.
We understand that unexpected roaming charges can be frustrating, but it's important to remember that rejected roaming calls are still charged per minute. Unfortunately, we cannot waive these charges. We appreciate your understanding.
