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Roaming Calls & SMS Rates

You will not be charged for the incoming Call / SMS if you are in Singapore, but your friend will be charged according to their telecom's IDD / International SMS rates.

Yes, you will be charged for roaming incoming / outgoing calls when you are outside of Singapore.

It is best to use messaging app like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These calls are free over Wi-Fi or data, so you will not be charged for them.

You will not be charged for incoming SMS when you are outside of Singapore. However, you will be charged for outgoing roaming SMS.

It is best to use messaging app like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These messaging are free over Wi-Fi or data, so you will not be charged for them.

Making outgoing calls while overseas can be VERY expensive, so we recommend utilizing alternative methods like messaging apps or Wi-Fi calling whenever possible.

However, if you do need to make such roaming call, please check out the rates below.

If you are currently in Malaysia,
✅ Incoming roaming call is charged at $0.35 per minute
✅ Outgoing roaming call is charged at $0.46 per minute

If you are currently out of Singapore (Except Malaysia)
✅ Incoming roaming call is charged at $2.00 per minute
✅ Outgoing roaming call is charged at $5.00 per minute

It is best to use messaging app like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These messaging are free over Wi-Fi or data, so you will not be charged for them. However, if you do need to make such roaming SMS, please check out the rates below.

If you are currently in Malaysia,
✅ Outgoing roaming SMS is charged at $0.31 per SMS

If you are currently out of Singapore (Except Malaysia)
✅ Outgoing roaming SMS is charged at $0.80 per SMS

It seems like your roaming services may have been accidentally disabled. While roaming is usually enabled by default, we can quickly resolve this. Please contact ZYM Customer Care on WhatsApp for assistance.
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