The SMS messaging you received was automatically generated by our security and fraud monitoring system because it detected irregular activity on your account. This is a critical, proactive step we take to protect you or others from potential security risks.

Within an hour period, your associated mobile number shall be suspended.

To reactivate your ZYM line, you must personally visit the ZYM Headquarters within 30 days of inactivation, bringing the affected SIM card and your NRIC or Singpass for verification. During your visit, you will undergo an interview regarding your usage pattern; your line will only be reinstated if your answers are deemed not suspicious, and all recorded questions and answers may be used by the authorities.

ZYM HQ address: 53 Ubi Crescent, Singapore 408594
The office is open Monday through Friday, 11:00 AM to 6:00 PM.

Unfortunately, line reactivation requires your personal visit to ZYM Headquarters for verification, where you will be questioned about your usage behavior.

To combat the rising prevalence of scam-related activities, regulatory procedures now require all telcos across Singapore (Not just ZYM mobile alone) to implement these nationwide precautionary measures. While ZYM apologizes for any inconvenience this process may cause, these steps are essential to ensure a safer communication environment for everyone.

Your mobile line shall be terminated after 30 days from date of SMS notification. Reinstating back of mobile number shall not be possible.