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Get SIM via Self-collection

No waiting necessary!

You can pick up your SIM card immediately at your pre-selected venue within 14 days from date of order starting from the day you've ordered.

Why the 14 days?
The rise in scams in Singapore necessitates the implementation of this measure to ensure public safety. After 15 days from date of order, the SIM order shall expired. If this happen, you must re-order a new SIM card again.

(Updated 03 May 2024)

ZYM offers self-collection at 9 locations for its SIM cards.

ZYM Headquarter
53 Ubi Cres, Singapore 408594
Daily 10AM - 6:30PM (Except Sat, Sun, PH)

Samsung Experience Store (Westgate)
3 Gateway Dr, #01-01, Singapore 608532
Daily 11AM - 8.30PM

Samsung Experience Store (Vivocity)
1 HarbourFront Walk, #02-28/29 VivoCity, Singapore 098585
Daily 11AM - 8.30PM

Samsung Experience Store (Plaza Sing)
68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839
Daily 11AM - 8.30PM

3 Mobile (Orchard ION)
2 Orchard Turn, B3-K1/K2 Orchard, ION 238801
Daily 11AM - 8.30PM

3 Mobile (HarbourFront)
1 Maritime Square, #02-115, Singapore 099253
Daily 11AM - 8.30PM

3 Mobile (Junction 8)
9 Bishan Place, #02-32, Junction 8, Singapore 579837
Daily 11AM - 8.30PM

3 Mobile (Hougang Mall)
90 Hougang Ave 10, #04 - 17, Singapore 538766
Daily 11AM - 8.30PM

3 Mobile (Compass One)
1 Sengkang Square, #B1-08, Singapore 545078
Daily 11AM - 8.30PM

Yes, there is a new regulation to this.

Each new SIM order has a validity of 14 days. Once expired, you shall not be able to activate the SIM card.

Of course you may!

Please kindly contact ZYM customer care and perform a simple identify verification. Once done, your SIM card shall be extended for another 14 days.

Need help?
Contact ZYM cuscare here

Simple! Just 2 things...

Your NRIC / FIN card (Physical or Digital)

Due to verification & security procedures, collecting a SIM card on behalf of someone else is not permitted.

The person who ordered the SIM card must be present to claim and activate it with the help of a sales representative. The key reason for doing this is due to recent rise in scams in Singapore. Such regulation must be implemented for public safety.

ZYM customer care is more than happy to extend the SIM validity for you.

Need help?
Contact ZYM cuscare here

Save time and skip the extra steps!

When you pick up your new SIM card, just let the friendly sales rep know you'd like to add an additional line. They'll handle everything right there, no need to order a separate one online again. Most importantly, it's totally free.

Our collection venues are all synced.

So, if you've changed your mind to collect your SIM card from Venue B instead of the original Venue A, you may simply do so, without tell us!

While we're sorry to hear this decision of yours, we understand. You can easily cancel your SIM card by contacting ZYM customer care. They will be happy to assist you.

Need help?
Contact ZYM cuscare here

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