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Sign up / Port-in

Anyone over the age of 18 can sign up for a ZYM mobile plan through our retail locations and partner stores, as well as on our online website at All you need is a Mastercard or Visa credit or debit card, and a Singpass.

You may sign-up ZYM in our official retail outlets or at any of our reseller points. Check out these popular ZYM retail outlets.

👉 53 Ubi Crescent S408594 (11am to 7pm)
👉 Samsung Experience Stores @ Westgate #01-01 S608532
👉 Samsung Experience Stores @ VivoCity #02-28/29 S098585

Anyone at least 18 years old can sign up for ZYM mobile plans, both locals and visitors. All you need is a valid NRIC/FIN, a Mastercard or Visa credit, debit, or cash card, and Singpass.

Note: You must have at least 6-month of pass validity to sign up ZYM mobile plan.

The number of ZYM mobile lines you can sign up for is 10. It's best to stick to what you can handle, though.

Please take note that if you wish to sign more than 10 lines, you are required to provide ZYM Cuscare for extra information.

Absolutely, as long as you have a Singpass. However, please bear in mind you need to be of a min. age 18 before you can sign up for a mobile line with us.

Of course! During sign-up, just let us know your phone number, and we'll take care of the rest.

Do remember the following:

👉The mobile line must be a Postpaid mobile lin registered with your NRIC/FIN.
👉The mobile line must have no outstanding balances with your current Telco.
👉The mobile line must be an active line, not suspended /terminated.

All prorated and upfront advance fees will not be returned in the event that your port-in fails or is unsuccessful for the aforementioned reasons.

Please be aware that the number you requested to port in may be interrupted on the actual port-in day. This is completely normal, and it typically takes 1 to 4 hours for your port-in number to activate.

Do not cancel your mobile plan with your current Telco, please. When signing up, just let us know your current phone number, and we'll finish the procedure for you.

It costs nothing at all to transfer your phone number to ZYM.

However, keep in mind that Early Termination Charges will apply if you have a contractual term with your current Telco, so make sure that your mobile plan and value-added services are not still under contract with your existing telco.

If you choose to have the SIM card delivered to you, the port-in request will be triggered as soon as you receive the SIM card. The actual port-in may take 1-2 working days to be completed provided.

If you choose to port in at any of our reseller outlets, the port-in request will be triggered immediately. The actual port-in may take 1-2 working days to be completed provided.

In some exceptional case, the port-in may take up to 5 working days to be completed. Do take note that ZYM mobile shall not be liable for any delay or penalty that may incurred in any circumstances of failure of Port-in request.

If the plan you sign up for is entitled for free gift(s), you shall receive the gift redemption email to your registered email within 5 working days from date of sign up.

Your mobile plan must be active during the stipulated period to claim the gift(s).

Free gift(s) are while stocks last.
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