To transfer one or more ZYM mobile numbers to another person, please contact our customer service team and provide a letter of authorization along with photocopies of your NRIC/FIN and the new owner's NRIC/FIN.

Yes, there will be an admin charge of $10.90 inclusive of GST for each mobile number transfer from 1 person to another.

It depends on the type of transfer request. ZYM customer care shall be able to advise further on this. Normally, all account transfers shall be completed by the end of each month.

Need help?
Contact ZYM cuscare here

Here's an example of letter of authorisation:

Authorization Letter for Mobile Number Ownership Transfer
Date: [Current Date]

To ZYM Mobile,

I, [Your Name], holder of NRIC/ID [Your NRIC/ID no], hereby authorize the transfer of ownership of the mobile number [Your mobile number you wish to transfer] to the following party:

New Owner's Name: [The new owner's name]

New Owner's NRIC/ID: [The new owner's NRIC/ID no]

New Owner's Full Residential Address: [The new owner's full residential address]

I understand and agree to this transfer and have no objection to the mobile number being registered under the new owner’s name. This authorization is given voluntarily and with full understanding of its implications.

Please do not hesitate to contact me at [Your contact no] if further verification is required.

Sign off by both existing and new owner.