Absolutely.

All electronic items and mobile devices are 100% original local sets and come with the official manufacturer’s local warranty.

For more information, refer to T&Cs

If your item arrives damaged or defective, you can report it within 7 days of receipt in the online support channel: WhatsApp 80900000.

For more information, refer to T&Cs

To qualify for a return:

👉 The product must be unused and in its original condition.
👉 All original tags must be intact and untampered with.
👉 It must be packed in its original brand packaging and properly secured to avoid transit damage.

For more information, refer to T&Cs

👉 Change of mind during transit: Contact ZYM Customer Service at WhatsApp 8090000 immediately to request a cancellation or return.

👉 Change of mind after receipt: Contact ZYM Customer Service 80900000 to initiate the request.

For more information, refer to T&Cs

Once we receive and inspect your returned item, your refund will be processed within up to 14 business days.

For more information, refer to T&Cs

Orders can only be canceled and refunded if they have not yet been processed for shipping.

Please check your order status in the app or contact the online support channel in ZYM Mobile App. Refunding may take up to 14 business days upon returning the product.

For more information, refer to T&Cs

Products sold on ZYM Shop may be covered by the relevant manufacturer’s or distributor’s warranty (where applicable).

Warranties generally do not cover:
👉Normal wear and tear
👉Accidental damage or liquid ingress
👉Unauthorized repairs, modifications, or improper installations
👉Misuse or damage caused by external factors

For customer service inquiries, please reach out to ZYM Customer Service at WhatsApp 80900000.