It seems like you’re looking for help with self-activating your physical SIM card, and you’ve found a video tutorial to guide you through the process. It should be as easy as ABC!

To get started, simply watch the video tutorial guide here 

Still unable to activate your SIM card ? Don’t worry, help is available through a few convenient options:

1. In-store support: Visit our ZYM customer centre at Samsung Experience Store Westgate, Vivocity, Plaza Singapura, Bedok Mall or Serangoon Nex for immediate assistance (Operating hours: Daily, 11 AM – 8 PM). Please bring along your SIM card, Singpass or Physical ID card for verification purpose.
2. ZYM HQ: Walk-in to ZYM headquarter at 53 Ubi Crescent, S750480. (Operating hours: Mon – Fri, 10 AM – 7 PM). Please bring along your SIM card, Singpass or Physical ID card for verification purpose.
3. Live chat support: Simply send a WhatsApp message to 8090000 to connect with a live agent who can help you troubleshoot. (Operating hours: Daily, 10 AM – 8 PM)