Terms & Conditions

This promotion is valid for a limited time (3 April – 31 July 2026) and is subject to the following terms and conditions. By participating in this promotion, customers agree to be bound by these terms:

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Eligibility

New Users signing up for a new ZYM mobile number.

Port-In Users transferring an existing mobile number to ZYM Mobile.

Excluded Networks: For Port-In requests, this offer is NOT applicable to numbers originating from operators under the Singtel Network, including but not limited to: Singtel, GOMO, Heya, ViviFi, Zero1, and CMLink.

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Promotional Benefits

Eligible customers will receive a Yearly Worldwide Roaming data bundle (across 198 destinations) based on their selected plan:

Eligible Plans	Roaming Benefit	Validity
Roam Plus 4G & Roam Eco 5G	15GB Worldwide Roaming	Yearly
Roam Smart 5G & Roam Power 5G	50GB Worldwide Roaming	Yearly

The addon shall auto-renew 1 year later from it’s initial date of activation.

Note: The roaming add-on will be credited to the account within 7 working days after the successful activation of the new line or completion of the port-in process

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Promotion Period & Deadlines (New Users)

To qualify for the benefits, customers must adhere to the following timelines:

👉 Online (eSIM) – SIM Activation between 3 April – 31 July 2026.
👉 Online (Physical SIM Order) – SIM order at zym.sg between 3 April – 31 July 2026.  Completed the SIM activation by 31 August 2026.
👉 In-store  – SIM Activation between 3 April – 31 July 2026.

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Promotion Period & Deadlines (Port-In Users)

To qualify for the benefits, customers must adhere to the following timelines:

👉 Online (eSIM) – SIM Activation between 3 April – 31 July 2026. Port In completed by 31 August 2026.
👉 Online (Physical SIM Order) – SIM order at zym.sg between 3 April – 31 July 2026.  Completed the SIM activation by 31 August 2026.
👉 In-store  – SIM Activation between 3 April – 31 July 2026. Port In completed by 31 August 2026.

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Exchange & Fulfillment Policy

Non-Exchangeable: Roaming add-ons are strictly non-exchangeable for cash, credit, or any other products/services.

Advance Payments: All initial advance payments made at the time of sign-up/port-in are non-refundable and non-exchangeable, regardless of whether the plan is terminated prematurely.

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Important Conditions & Forfeiture

Promotional benefits are non-transferable. All roaming benefits will be immediately forfeited if the customer:

Ports the mobile number out from ZYM Mobile., Terminates the mobile service, Initiates a Transfer of Ownership.

This promotion cannot be combined with any other ongoing ZYM Mobile promotions or vouchers.

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Management Rights

ZYM Mobile Management reserves the right to amend, modify, or withdraw these terms and conditions, or terminate the promotion at its sole discretion, at any time without prior notice.

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Updated on 25 Apr 2026