Samsung Experience Store (Suntec City) Grand Opening & ZYM Mobile Promotion

General Terms

  • Organisers: This promotion (“Promotion”) is jointly organised by ZYM Mobile (“ZYM”) and the Samsung Experience Store at Suntec City (“Participating Store”).
  • Promotion Location & Operating Hours: Valid exclusively for physical, in-store walk-in transactions at the Samsung Experience Store, Suntec City (3 Temasek Boulevard, #01-352/356 Suntec City Mall, Singapore 038983), daily from 11:00 AM to 8:00 PM.
  • Acceptance of Terms: By participating in any wave of this Promotion, customers agree to be bound by these Terms & Conditions, as well as ZYM Mobile’s General Terms and Conditions and Samsung’s standard retail policies.
  • While Stocks Last: All promotional items, and ZYM Credits are subject to availability and offered on a first-come, first-served basis while stocks last.

Wave 1: Samsung Savings & ZYM Credits

  • Promotional Period: 14 November 2026 to 30 November 2026 (both dates inclusive).
  • Samsung Discounts & Stackable Spend-More Savings:
    • Eligibility: Applicable only to selected eligible Samsung products purchased in-store at the Participating Store during the Wave 1 Promotional Period.
    • Stackability: Base product discounts are calculated off the Recommended Retail Price (RRP) and are stackable with nationwide promotions, Samsung Members promotions, and other ongoing storewide discounts, unless explicitly stated otherwise in-store.
    • Tiered Spend & Save (Single Receipt): Customers enjoy additional instant savings and FREE ZYM Credits based on their final nett spend on eligible Samsung products in a single receipt (calculated after base product and stackable discounts are applied):
      • Spend $200 → Get an extra $18 OFF + $8 ZYM Credits
      • Spend $800 → Get an extra $88 OFF + $38 ZYM Credits
      • Spend $1,400 → Get an extra $188 OFF + $88 ZYM Credits
      • Spend $1,600 → Get an extra $240 OFF + $128 ZYM Credits
    • Redemption Limit: Capped at one (1) qualifying tier per single receipt (the highest applicable tier applies; tiers cannot be combined or stacked within the same receipt).
    • FREE ZYM Credits (Up to $128):
      • Subscriber Eligibility: Open to both new and existing ZYM Mobile postpaid subscribers in good standing (accounts must remain active and not be suspended or terminated at the time of crediting).
      • Calculation & Cap: ZYM Credits are awarded strictly based on the total nett spend on eligible Samsung products in a single receipt according to the tiers above, up to a maximum cap of $128 ZYM Credits per receipt.
      • Crediting Timeline: For eligible purchases made between 14 and 23 November 2026, credits will be reflected in your December 2026 ZYM Mobile invoice; for purchases made between 24 and 30 November 2026, credits will appear in your January 2027 ZYM Mobile invoice.
      • Usage & Restrictions: ZYM Credits can strictly be used to offset future ZYM Mobile monthly subscription bills (and excess usage charges, if applicable). Credits are non-transferable, non-refundable, and cannot be exchanged for cash, vouchers, or other merchandise. Any unused credits will roll over to subsequent monthly bills until fully utilized, provided the ZYM Mobile line remains active.
      • Forfeiture & Clawback: Any unused ZYM Credits will be automatically forfeited and cannot be refunded once the customer’s ZYM Mobile account is terminated or ported out. Additionally, if a purchased Samsung product is returned or refunded—or if a partial refund reduces the single-receipt nett spend below a qualifying tier—the entire ZYM Credits for that transaction will be forfeited or clawed back from the customer’s ZYM account.

Wave 2: Switch & Save (3 Months FREE Subscription + Bonus Worldwide Data)

  • Promotional Period: 14 December 2026 to 31 December 2026 (both dates inclusive).
  • Eligibility (Port-In Requirement):
    • Exclusively available for new walk-in sign-ups at the Participating Store who successfully port in an existing postpaid mobile number from any non-Singtel network (i.e., StarHub, M1, SIMBA, and the non-Singtel MVNOs).
    • Port-ins from Singtel, Singtel MVNOs (e.g., GOMO, Vivifi, Zero1, CMLink), or new number registrations are not eligible for this Wave 2 offer.
    • Port-in must be submitted  between the promo period and be completed by 31 Jan 2026.
  • Eligible Plans & Benefits:
    • Roam SMART 5G+ ($15.10/mo): 3 months FREE subscription + Bonus 15GB Yearly Worldwide Roaming Data.
    • Roam MAX 5G+ ($12.70/mo): 3 months FREE subscription + Bonus 5GB Yearly Worldwide Roaming Data.
    • Roam UP 5G+ ($10.70/mo): 3 months FREE subscription.
  • Billing & Crediting Mechanics (3 Months FREE):
    • Standard monthly subscription charges apply for the first three (3) billing cycles.
    • The complimentary three (3) months will be applied via bill waivers/credits across the 4th, 5th, and 6th billing months of the subscription.
    • Subscribers must maintain an active line on the eligible plan throughout the first 6 months to receive the full waiver. Any plan downgrade, termination, or port-out prior to the 6th month will result in the forfeiture of remaining free months.
  • Bonus Worldwide Roaming Data:
    • Valid only for Roam SMART 5G+ (15GB) and Roam MAX 5G+ (5GB) sign-ups completed in-store at Suntec City during Wave 2.
    • Applicable across 198 covered destinations under ZYM’s Yearly Worldwide Roaming coverage.
    • Bonus Data shall be credited within 5 business days upon completion of Port In.
    • Bonus data follows the standard validity cycle of the plan’s base Yearly Worldwide Roaming allocation and is non-transferable and non-exchangeable for cash.

Miscellaneous

  • Right to Amend: ZYM Mobile and the Participating Store reserve the right to amend, suspend, or terminate any part of this Promotion or these Terms & Conditions at any time without prior notice.
  • Final Decision: In the event of any dispute arising from this Promotion, the decision of ZYM Mobile and the Participating Store shall be final and binding.

Updated 14 November 2026

Chat with ZYM