Typically, It'll take up to 3 working days (Exclude Sat, Sun and P.H) for us to courier your SIM card into your Mailbox.

A friendly reminder
Due to security reason, you must activate the SIM card within 14 days from date of order. (That includes the time required to send the SIM card to you)

We understand that missed deliveries can be frustrating.

If your SIM card hasn't arrived yet after 3 working days, no worries! Just reach out to our friendly ZYM customer care.

We'll get to the bottom of it and, if needed, gladly arrange another convenient drop-off for you for free if the delay is due to our fault.

Need help?
Contact ZYM cuscare here

Refer to the self activation guide here

For existing subscribers, please log out your ZYM mobile app to go to the App Login page to start activate your SIM card. To log out > Go to profile (blue color) located at top of the app's homepage > Swipe down to the bottom, and choose Log out.

Bingo! You have successfully activated the SIM card. At this point of time, you should receive an email on your Service Agreement.

Need help?
Contact ZYM cuscare here

There are several common reasons why you fail to activate the SIM card.

✅ SIM card has expired
For security purpose, each SIM order must be activated within 14 days of order.

✅ Mismatch of order details
It's important that the details (NRIC and Simcard no) on your SIM order match your current information. If anything has changed, you won't be able to activate the SIM card.

✅ Faulty SIM
Rarely, but it happens. The SIM card you've mailed you are not in good working condition.

Please reach out to ZYM Cuscare right away if you've encountered any issues regarding activation of SIM.


Need help?
Contact ZYM cuscare here

Yes. As part of security measurement, each SIM order must be activated within 14 days from date of order.

Failure to do so, the SIM card will no longer be valid for activation.

We are working hard to make this happen. Stay tuned...

The ability to modify personal information or delivery address depends on the status of your SIM card order. If you notify us of any changes on the same day you placed the order, we can update your information free of charge.

However, once the order has been processed beyond that day, any changes to personal information or delivery address will no longer be possible.

You will be responsible for reordering the SIM card again, and paying any applicable fees. Refunds will not be issued for previous orders due to the order being already processed.

Need help?
Contact ZYM cuscare here

If you've changed your mind about your ZYM SIM order, no problem! Just contact our customer care team with your SIM order number and let us know why you wish to cancel. We're happy to help

Need help?
Contact ZYM cuscare here