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Get SIM via Mailbox

Typically, It'll take up to 3 working days (Exclude Sat, Sun and P.H) for us to courier your SIM card into your Mailbox.

We understand that missed deliveries can be frustrating.

If your SIM card hasn't arrived yet after 3 working days, no worries! Just reach out to our friendly ZYM customer care team at WhatsApp 80404040.

We'll get to the bottom of it and, if needed, gladly arrange another convenient drop-off for you. (T&Cs apply)

Once you've received your SIM card, you have 14 days to activate it before it goes expire. To activate a SIM card, you must first download ZYM Mobile app from Playstore or Appstore.

✅ On the app login page, select "Activate SIM" & scan 15 digits SIMcard no. and enter your NRIC/FIN.

✅ Next, confirm a SIM plan & choose sign up a new number / Port-in existing number

✅ Lastly, perform identity verification via Singpass & complete the payment with Visa or Mastercard (AMEX card is not supported)

For existing subscribers, please log out your ZYM mobile app to go to the App Login page to start activate your SIM card. To log out > Go to profile (blue color) located at top of the app's homepage > Swipe down to the bottom, and choose Log out.

Bingo! You have successfully activated the SIM card. At this point of time, you should receive an email on your Service Agreement.

If you are facing difficulties activating the SIM card, Whatsapp ZYM Customer Care @ 80404040 for assistance.

There are several common reasons why you fail to activate the SIM card.

SIM card has expired
For security purpose, each SIM order must be activated within 14 days of order.

Mismatch of order details
It's important that the details on your SIM order match your current information. If anything has changed, you won't be able to activate the SIM card.

Faulty SIM
Rarely, but it happens. The SIM card you've mailed you are not in good working condition.

Feeling stuck? ✋ Whether it's something we mentioned or something else entirely, our ZYM customer care crew is here for you! Just drop them a WhatsApp message at 80404040, and they'll lend a friendly hand to get things sorted in no time.

Yes. As part of security measurement, each SIM order must be activated within 14 days.

Failure to do so, the SIM card will no longer be valid for activation

We are working hard to make this happen. Stay tune...

The ability to modify personal information or delivery address depends on the status of your SIM card order. If you notify us of any changes on the same day you placed the order, we can update your information free of charge.

However, once the order has been processed beyond that day, any changes to personal information or delivery address will no longer be possible.

You will be responsible for reordering the SIM card through the ZYM website (www.zym.sg) and paying any applicable fees. Refunds will not be issued for previous orders due to the order being already processed.

We recommend selecting the self-collection option when reordering the SIM card to avoid additional delivery charges.

Oh dear, if you've had a change of heart about your ZYM SIM order, please don't hesitate to reach out to our customer care team via WhatsApp at 80404040.

We sincerely apologize for the inconvenience caused by your recent order.

To resolve this issue as quickly as possible, please contact ZYM Customer Care via WhatsApp at 80404040. Our team will investigate your order and, if the problem is due to an error by our delivery partner, we will gladly send you a replacement SIM card free of charge.
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