Service Agreement

Customer Acknowledgement & AgreementBy signing up for ZYM Mobile, you are agreeing to the following terms and conditions. Please read this agreement carefully.

General Service Agreement

You acknowledge that you have read, understood, and agree to the following terms and conditions, which will apply upon ZYM Mobile’s acceptance of your application:

Specific Terms and Conditions
Acceptable Use Policy (AUP)
General Terms and Conditions of Services
Terms and conditions of any applicable promotion
Any other applicable terms

You can find all of these terms and conditions at zym.sg.

Subscription and Billing

The minimum subscription period for ZYM Mobile services without a contract is two months.
If you cancel your approved application within the first two months after activating your ZYM SIM card, you agree to pay a cancellation fee equivalent to the minimum subscription period.
You agree to pay your monthly bill on time, as stipulated at zym.sg/faq/bills/. Failure to do so may result in service suspension and account termination. If your account is terminated, any associated service numbers will not be retrievable.
You acknowledge and agree to the pay-per-use Roaming Calls & SMS charges listed at zym.sg/faq/roaming-calls-sms/.
All charges are subject to change based on the prevailing GST rate.

Promotional Offers

If you receive a promotional offer, such as free subscription months or monthly discounts, you agree to abide by the terms and conditions outlined at zym.sg/faq/promotional-tcs/, whether you are porting in a number or signing up for a new one.
If you are entitled to any lucky draw offer, you agree to abide by the terms and conditions at zym.sg/faq/promotional-tcs/.
For any other promotional terms not explicitly disclosed here, you agree to all promotional terms and conditions stated at zym.sg/faq/promotional-tcs/.

Data and Privacy

You agree that ZYM Mobile is entitled to use or disclose your personal data for the purposes outlined in ZYM Mobile’s Data Protection Policy.
You consent to communications via phone, text, or email. You can customize these preferences later using the service app or by contacting customer service.
You confirm that all information you have provided is true and correct.

Number Porting

The following conditions apply if you are transferring your number from another service provider to ZYM Mobile (Port-In) or to another provider from ZYM Mobile (Port-Out).

You must fulfill all obligations with your existing mobile provider, including paying any outstanding charges or termination fees. ZYM Mobile is not responsible for any early termination charges or other fees imposed by your previous carrier.
You consent to ZYM Mobile releasing your personal information to the relevant service provider(s) for the purpose of porting your number.
Porting in a number to ZYM Mobile can take up to five working days.
You agree that ZYM Mobile is not responsible for any delays or failures in porting your number due to providing inaccurate personal information or system delays on ZYM Mobile’s end that last less than five working days.
In the event of a port-in failure, ZYM Mobile is not liable for any delay or inconvenience caused, and no refunds or compensation will be considered.
When you port out your number, no partial refunds will be issued for any unused days in the billing month. Any outstanding charges will be included in your final invoice, which will be issued the following month.
If your port-out request is initiated near the end of a month but isn’t completed until the following month, you will be charged for the entire new month. No partial refunds will be given.
Port-out requests will be rejected if you are under contract, the mobile number is suspended or terminated, or there is an outstanding bill. Any prorated or advance fees are non-refundable.

Additional Information

You agree that you are not allowed to transfer your rights or obligations under this agreement.
ZYM Mobile reserves the right to change these terms and conditions at any time without prior notice. In the event of any dispute, the decision of ZYM Mobile shall be final.